Roles in Nexus PCN

Clinical Pharmacist

Clinical pharmacists work in primary care as part of a multidisciplinary team in a patient facing role to clinically assess and treat patients using expert knowledge of medicines for specific disease areas. They work with and alongside the general practice team, taking responsibility for patients with chronic diseases and undertaking clinical medication reviews to proactively manage people with complex medication use, especially for the elderly, people in care homes and those with multiple conditions.

Pharmacy Technician

Pharmacy technicians play an important role within general practice and complement the more clinical work of clinical pharmacists, through utilisation of their technical skillset. Working within primary care settings allows the pharmacy technician to apply their acquired pharmaceutical knowledge in tasks such as audits, discharge management, prescription issuing, and where appropriate, informing patients and other members of the primary care network (PCN) workforce. Work is often under the direction of clinical pharmacists as part of the PCN pharmacy team.

Health & Wellbeing Coach

Health and Wellbeing Coaches (HWBCs) use health coaching skills to support people to develop the knowledge, skills, and confidence to become active participants in their care so that they can reach their own health and wellbeing goals.
HWBCs will support people to self-identify existing issues and encourage proactive prevention of new and existing illnesses. This approach is based on using strong communication and negotiation skills and supports personal choice and positive risk taking. They will work alongside people to coach and motivate them through multiple sessions, supporting them to identify their needs and setting goals.

Social Prescribing Link Worker

Social Prescribing Link Workers give people time and focus on what matters to the person as identified in their care and support plan. They hold one or more sessions with people and might connect with community groups and agencies for inputting practical and emotional support and offer a holistic approach to health and wellbeing, hence the name ‘social prescribing’.
Social prescribing enables patients referred by general practice and other organisations get the right care for them.

Occupational Therapist

Occupational therapists (OTs) support people of all ages with problems resulting from physical, mental, social, or development difficulties. OTs provide interventions that help people find ways to continue with everyday activities that are important to them. This could involve learning new ways to do things or making changes to their environment to make things easier. As patients’ needs are so varied, OTs help GPs to support patients who are frail, with complex needs, live with chronic physical or mental health conditions, manage anxiety or depression, require advice to return or remain in work and need rehabilitation so they can continue with daily activities.

Dietitian

Dietitians are healthcare professionals that diagnose and treat diet and nutritional problems, both at an individual patient and wider public health level. Working in a variety of settings, including primary care, with patients of all ages, dietitians support changes to food intake to address diabetes, food allergies, coeliac disease, and metabolic diseases.
Dietitians also translate public health and scientific research on food, health, and disease into practical guidance to enable people to make appropriate lifestyle and food choices.

Care Co-ordinator

Dietitians are healthcare professionals that diagnose and treat diet and nutritional problems, both at an individual patient and wider public health level. Working in a variety of settings, including primary care, with patients of all ages, dietitians support changes to food intake to address diabetes, food allergies, coeliac disease, and metabolic diseases.
Dietitians also translate public health and scientific research on food, health, and disease into practical guidance to enable people to make appropriate lifestyle and food choices.

Operations Manager

The operations manager works collaboratively with all 5 Practices and supports the Clinical Director to help our PCN deliver on its contract objectives and improve patient outcomes for the local population.

Human Resources

Human Resources (HR) make sure that employees are fully supported to be able to do their job efficiently and successfully. The role also involves hiring for vacant roles, interviewing applicants, managing performance, dealing with staff disciplinary cases, working out employee leave, sickness and compassionate leave.

Communications

The communications support officer create content and provide information for a range of audiences. It is their duty to promote health and social care services and public health information to citizens, the media and other organisations. The communications support officer is responsible for producing patient information, managing social media and updating staff intranet and websites.

Support Officer

Support officers work with the Nexus PCN team to assist in back-office functions, including; administrative tasks, IT support, business intelligence, CCG returns and reporting functions.